![]() ![]() "To try and get the vehicle and the consumer to do a repair on the car that wasn't even necessary," said Dorais. Jiffy Lube has a consumer rating of 2.74 stars from 65 reviews indicating that most customers are generally dissatisfied with their purchases. They found 105 causes for discipline at Jiffy Lubes in eight Bay Area counties, all part of what the bureau charges is a pattern for the entire Fanticola franchise. With a national footprint of more than 2,000 franchisee owned service centers across the country, Jiffy Lube offers a range of services from oil changes and tire rotations, to everything in between. "Fraud, false and misleading statements and deceit," said Pat Dorais.ĭorais is Chief of the California Bureau of Automotive Repair which launched an investigation into the Fanticola's Jiffy Lube shops three years ago. Jiffy Lube is a leading provider of automotive preventive maintenance. ![]() Just last December, the Fanticolas were featured in this glowing article in " National Oil and Lube News." But behind the scenes, they were already fighting a state accusation that many of their 41 Bay Area Jiffy Lubes were cheating customers. In a story exclusive to ABC7 News, state investigators claim those locations have been selling services customers don't need.Īll these Bay Area Jiffy Lubes are owned by the same Southern California family - the Fanticolas. SAN FRANCISCO (KGO) - State undercover agents say they've found a pattern of fraud at dozens of Bay Area Jiffy Lubes - all operated by a family franchise. In a story exclusive to ABC7 News, state investigators claim those locations have been selling services customers don't need. State undercover agents say they've found a pattern of fraud at dozens of Bay Area Jiffy Lubes - all operated by a family franchise. ![]()
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